Refund policy
Review eligibility requirements, cancellations, and refund terms.
Refund Eligibility
Furnishing Plans are made to order. If Apartment Archive cannot obtain or verify a usable layout for your order, you receive a full refund. Subject to that exception and any non-waivable legal rights, delivered digital products are final sale.
Delivered digital products cannot be returned or exchanged. The full-refund exception for an unusable layout and any non-waivable legal rights continue to apply.
Digital Products
Each purchase includes access to a digital furnishing or design-planning product. Depending on the product, this may include furnished floor plans, annotated layouts, furniture sourcing lists, placement guidance, moodboards, room notes, shopping guidance, product references, and related downloadable materials.
Furniture, decor, installation, in-person styling, architectural services, engineering services, contractor services, measurements, permitting, and physical goods are not included unless expressly stated on the product page.
Digital products are licensed for personal, non-commercial use only and remain subject to the Apartment Archive Terms of Service and Digital Product License.
Product Preparation
Furnishing Plans are prepared after checkout using your confirmed apartment layout. If you do not have a floor plan, provide your building and unit details in the intake; we locate or verify the layout and contact you for any additional information needed before drawing begins. The five-business-day production period begins after usable-layout confirmation and any start date disclosed before payment. If a usable layout cannot be obtained, you receive a full refund.
Before You Purchase
Please review the building name, unit type, floor plan, square footage, product description, preview images, included deliverables, fulfillment timeline, and any product notes before completing your order.
Apartment layouts, dimensions, finishes, door swings, windows, fixtures, appliances, and building conditions may vary from published or submitted floor plans.
Apartment Archive products are furnishing guides only. They are not architectural, engineering, construction, code-compliance, renovation, permitting, safety, or contractor documents.
If you have questions before purchasing, contact us before checkout so we can help clarify whether the product is the right fit.
Order Issues
If you experience a technical issue in accessing your digital product, or if you believe you received the wrong file, please contact us through the contact page and include your order number.
Apartment Archive may review access, delivery, duplicate order, or incorrect-file issues on a case-by-case basis.
Other order issues are reviewed individually. This does not limit the full-refund exception for an unusable layout or any non-waivable legal rights.
Third-Party Products
Apartment Archive may reference or link to furniture, decor, and related products sold by third-party retailers.
Third-party product pricing, availability, dimensions, shipping, returns, warranties, defects, substitutions, and customer service are controlled by the applicable retailer or manufacturer.
Apartment Archive is not responsible for third-party retailer policies, product availability, shipping delays, damaged products, discontinued items, or differences between retailer images and received products.
Legal Rights
Nothing in this policy limits any non-waivable rights you may have under applicable law.
If a refund, cancellation, repair, replacement, or other remedy is required by applicable law, Apartment Archive will handle the request in accordance with that law.
If you have questions about this policy, please contact Apartment Archive through the Get In Touch page.