Refund policy
Review eligibility requirements, cancellations, and refund terms.
All Sales Are Final
All Apartment Archive digital products, including furnishing plans, design packs, downloadable files, and related digital materials, are final sale.
Because digital products can be accessed, copied, downloaded, or used immediately after purchase or fulfillment, they are not eligible for returns, exchanges, cancellations, or refunds once purchased, accessed, downloaded, delivered, or fulfilled.
Digital Products
Each purchase includes access to a digital furnishing or design-planning product. Depending on the product, this may include furnished floor plans, annotated layouts, furniture sourcing lists, placement guidance, moodboards, room notes, shopping guidance, product references, and related downloadable materials.
Furniture, decor, installation, in-person styling, architectural services, engineering services, contractor services, measurements, permitting, and physical goods are not included unless expressly stated on the product page.
Digital products are licensed for personal, non-commercial use only and remain subject to the Apartment Archive Terms of Service and Digital Product License.
Product Availability
Apartment Archive lists digital products for sale only after the corresponding download is complete and available for delivery.
No preorder, custom preparation, or post-purchase design service is included unless a product page expressly states otherwise.
Eligible digital products are delivered electronically after successful checkout.
Before You Purchase
Please review the building name, unit type, floor plan, square footage, product description, preview images, included deliverables, fulfillment timeline, and any product notes before completing your order.
Apartment layouts, dimensions, finishes, door swings, windows, fixtures, appliances, and building conditions may vary from published or submitted floor plans.
Apartment Archive products are furnishing guides only. They are not architectural, engineering, construction, code-compliance, renovation, permitting, safety, or contractor documents.
If you have questions before purchasing, contact us before checkout so we can help clarify whether the product is the right fit.
Order Issues
If you experience a technical issue in accessing your digital product, or if you believe you received the wrong file, please contact us through the contact page and include your order number.
Apartment Archive may review access, delivery, duplicate order, or incorrect-file issues on a case-by-case basis.
Reviewing an order issue does not guarantee a refund and does not change the final sale nature of Apartment Archive digital products.
Third-Party Products
Apartment Archive may reference or link to furniture, decor, and related products sold by third-party retailers.
Third-party product pricing, availability, dimensions, shipping, returns, warranties, defects, substitutions, and customer service are controlled by the applicable retailer or manufacturer.
Apartment Archive is not responsible for third-party retailer policies, product availability, shipping delays, damaged products, discontinued items, or differences between retailer images and received products.
Legal Rights
Nothing in this policy limits any non-waivable rights you may have under applicable law.
If a refund, cancellation, repair, replacement, or other remedy is required by applicable law, Apartment Archive will handle the request in accordance with that law.
If you have questions about this policy, please contact Apartment Archive through the Get In Touch page.